General Terms and Conditions
This agreement is made between the limousine service provider (hereinafter referred to as “the Provider”) and the customer (hereinafter referred to as “the Customer”) who books the limousine service (hereinafter referred to as “the Service”) through the Provider’s website, phone, email, or any other means of communication.
By completing the payment process, you confirm that you are able to enter into legally binding contracts in your own name and on behalf of the passenger. The payment will be considered an integral part of these General Terms and Conditions. If for any reason you refuse to accept these General Terms and Conditions, you may not book the Service. Our company will not provide you with services for which you have not agreed to these General Terms and Conditions. In the event that any item in these General Terms and Conditions or the booking form is not clear to you, please contact our Customer Support Department for clarification. By refusing to do so, you release us from any liability to you, whether it arises or is implied by these General Terms and Conditions or not.
The Customer agrees to provide the Provider with accurate and complete information about the Service, such as the date, time, location, destination, number of passengers, special requests, or any other details that may affect the Service. The Customer also agrees to notify the Provider of any changes or cancellations of the Service as soon as possible, in accordance with the Provider’s cancellation policy.
The Customer agrees to pay the Provider the agreed amount for the Service, plus any additional fees or charges that may apply, such as tolls, parking, waiting time, extra stops, or gratuity. The Customer agrees to pay the Provider by the method and within the time frame specified by the Provider. The Customer agrees to pay a deposit, if required by the Provider, to secure the booking of the Service. The Customer agrees to pay the balance, if any, at the end of the Service, unless otherwise arranged with the Provider.
The Customer is responsible for any damages or losses caused by themselves or their guests to the limousine or its equipment during the Service. The Customer agrees to pay for the cost of repair or replacement of any damaged or lost items. The Customer agrees to report any damages or losses to the Provider immediately. The Customer agrees to indemnify and hold harmless the Provider from any claims or liabilities arising from the Customer’s or their guests’ actions or omissions during the Service.
The Provider reserves the right to terminate the Service at any time if the Customer or their guests behave in an unlawful, disorderly, or abusive manner, or endanger the safety of the driver, the vehicle, or the public. The Provider also reserves the right to refuse or cancel the Service if the Customer or their guests violate any of the terms and conditions of this agreement, or if the Provider deems the Service to be unsafe or impractical for any reason. The Customer will not be entitled to any refund or compensation in such cases.
The Provider is not responsible for any personal belongings or valuables left in the vehicle by the Customer or their guests. The Provider advises the Customer and their guests to check the vehicle before leaving and to contact the Provider as soon as possible if they discover any missing items. The Provider will make reasonable efforts to return any found items to the Customer, but the Provider does not guarantee the recovery or delivery of any lost items. The Customer agrees to pay for any costs or expenses incurred by the Provider in returning any found items to the Customer.
The Customer agrees to comply with all applicable laws and regulations while using the Service and to respect the rights and privacy of the driver and other passengers. The Customer agrees not to smoke, consume alcohol, or use illegal substances in the vehicle, unless otherwise permitted by the Provider. The Customer also agrees not to exceed the maximum capacity of the vehicle or to request any illegal or unsafe actions from the driver. The Customer agrees to follow the instructions and directions of the driver at all times. The Customer agrees to wear seat belts and to ensure that their guests do the same, as required by law.
This agreement constitutes the entire understanding between the Provider and the Customer regarding the Service and supersedes any prior or contemporaneous agreements, representations, or communications, whether written or oral.
Changes and amendments
The Customer may request changes or amendments to the Service at any time by contacting the Provider by phone, email, or any other means of communication. The Provider will try to accommodate the Customer’s requests, but does not guarantee that the changes or amendments will be possible or available.
The Customer agrees to pay any additional fees or charges that may apply due to the changes or amendments, such as difference in rates, cancellation fees, or rescheduling fees. The Customer agrees to pay the Provider by the method and within the time frame specified by the Provider.
The Provider may make changes or amendments to the Service at any time due to unforeseen circumstances, such as mechanical breakdowns, accidents, or force majeure events. The Provider will notify the Customer as soon as possible and offer an alternative solution, such as rescheduling the Service, providing a substitute vehicle, or issuing a full or partial refund. The Customer agrees to accept the Provider’s decision and waive any claims or demands against the Provider for any such occurrences.
Cancellation
The Customer may cancel the Service at any time by contacting the Provider by phone, email, or any other means of communication. The Customer agrees to pay a cancellation fee, if applicable, according to the following schedule:
If the Customer cancels the Service more than 24 hours before the scheduled pick-up time, the Customer will receive a full refund of the deposit and any other payments made.
If the Customer cancels the Service between 24 hours and 4 hours before the scheduled pick-up time, the Customer will forfeit the deposit and pay a 50% cancellation fee of the remaining balance.
If the Customer cancels the Service less than 4 hours before the scheduled pick-up time, or fails to show up at the pick-up location, the Customer will forfeit the deposit and pay the full amount of the Service.
The Provider may cancel the Service at any time due to unforeseen circumstances, such as mechanical breakdowns, accidents, or force majeure events. The Provider will notify the Customer as soon as possible and offer an alternative solution, such as rescheduling the Service, providing a substitute vehicle, or issuing a full or partial refund. The Customer agrees to accept the Provider’s decision and waive any claims or demands against the Provider for any such occurrences.
No show policy
A no show occurs when the Customer fails to show up at the pick-up location within of the scheduled pick-up time (including 60 mins airport, 30 min seaport and 15 min all other), or fails to contact the Provider to inform them of any delays or changes.
In case of a no show, the Customer will forfeit the deposit and pay the full amount of the Service, unless otherwise agreed with the Provider in advance.
The Provider is not obligated to provide the Service in case of a no show, and may assign the vehicle to another customer or cancel the Service altogether.
The Provider is not responsible for any consequences or damages resulting from a no show, such as missed flights, appointments, or events. The Customer agrees to waive any claims or demands against the Provider for any such occurrences.
A driver no show occurs when the Provider fails to show up at the pick-up location at the agreed time, or fails to contact the Customer to inform them of any delays or changes., you will receive a notification via SMS or email if the driver is delayed by 15 mins. If the delay is longer, the Customer Support Department will contact you by calling the number provided in the Confirmation. Therefore, it is important that you are available on the day of transfer to your contact number listed in the reservation.
In case of a driver no show, the Customer will receive a full refund of the deposit and any other payments made.
The Customer may also choose to reschedule the Service, if possible, or request a substitute vehicle, if available, at no extra cost.
Force Majeure
Force majeure is a French term that means “superior force”. It is a legal concept that refers to an event or situation that is beyond the control of the parties involved in a contract and that prevents them from fulfilling their obligations. Examples of force majeure events are natural disasters, wars, strikes, riots, epidemics, or government actions.
In case of a force majeure event, the Provider and the Customer agree to notify each other as soon as possible and to cooperate in good faith to find a mutually acceptable solution. The Provider and the Customer agree to suspend the performance of their obligations under this agreement until the force majeure event ceases or is resolved.
If the force majeure event lasts for more than 30 days, or makes the Service impossible or impractical to perform, either party may terminate this agreement without any liability or penalty, by giving written notice to the other party. The Provider will refund the Customer any payments made for the Service that has not been provided, minus any expenses incurred by the Provider. The Customer will pay the Provider any outstanding balance for the Service that has been provided, plus any expenses incurred by the Customer
Waiting time included in the quotation.
from Airport transfer, 60 minutes
from sea port, 30 minutes.
From all other addressee 15 minutes.
After the waiting time is over and no contact is made with driver or customer service, it will be considered a no show and no refund will be made.
