Nordic Limousine Privacy Commitment
At Nordic Limousine, your privacy is paramount. We are dedicated to safeguarding the personal information of our esteemed clients and associates. This document outlines our practices for data collection, usage, and protection in relation to our official website nordiclimousine.dk and transportation offerings.
Data Responsibility and Compliance
As custodians of your personal data, we adhere strictly to data protection laws, including the General Data Protection Regulation (GDPR) and the Danish Data Protection Act, ensuring your data is handled with the utmost care.
Collection and Use of Personal Information
We gather and utilize personal data for the following reasons:
· Service Provision and Account Management: When you book a transport service or set up an account on our website, we collect details such as your name, address, contact information, email, and payment particulars. This enables us to deliver the requested service, manage your account, bill you, and maintain communication. This processing is essential for the execution of our contract with you or to prepare for contract formation, as per GDPR Article 6(1)(b).
· Service Optimization and Legal Compliance: Your transport details, including the route, GPS coordinates, timing, and duration, are processed to enhance our service quality and fulfil legal requirements. This is in line with our legitimate interest in service improvement and legal adherence, according to GDPR Article 6(1)(f) and ©.
· Website Experience and Marketing: We analyse your IP address, browser and device specifics, along with your website visit patterns and interactions, to refine our website and tailor content and marketing to your preferences. Our legitimate interest in website and service promotion forms the basis for this processing, under GDPR Article 6(1)(f). Cookie usage is subject to your consent, in compliance with GDPR Article 6(1)(a) and cookie regulations.
Data Sharing Practices
Your personal data may be shared with:
· Drivers: To facilitate your transport, our drivers access only the necessary information, such as your name, contact number, and route.
· Data Processors: Our IT, hosting, payment, analytics, and marketing service providers process data on our behalf, adhering to strict confidentiality and security protocols.
· Partners: With your consent, or as needed for contract fulfilment, we share data with partners offering complementary services like hotels, restaurants, travel agencies, and event organizers.
· Authorities: Legal obligations may require us to disclose data to entities like tax offices, law enforcement, or the judiciary.
Data Retention
We retain your personal data only as long as needed for the purposes collected or as legally required. Once no longer necessary, we delete or anonymize your data to prevent identification.
Typically, data related to transport services or website accounts are kept for five years post the last service or account closure, unless extended retention is justified, for instance, due to complaints or legal dispute
Transport Details: Data pertaining to your driving route, GPS location, time, and duration of transport are retained for two years post-transport. This period may be extended if necessary, for instance, in response to complaints or disputes.
Website Interaction: Information regarding your website visit history and behaviour is stored for one year following your last visit. With your consent, this period can be extended.
Your Privacy Rights
You are entitled to several rights concerning your personal data:
Right of Access: You can request a copy of your personal data that we process, along with details about the processing purposes, legal grounds, recipients, retention periods, and associated rights.
Right to Rectification: Should any personal data we hold be incorrect or incomplete, you have the right to have it corrected or completed.
Right to Erasure: You may ask for your personal data to be deleted if it’s no longer needed for the collected purposes, or if you withdraw consent and no other legal grounds for processing exist.
Right to Restriction: If you contest the accuracy of your data, find the processing unlawful, believe we no longer need the data, or have objected to processing, you can request a processing restriction.
Right to Data Portability: You have the right to have your personal data transferred to you or another controller in a structured, commonly used, and machine-readable format, provided the processing is consent-based or contract-based and done automatically.
Right to Object: You can object to the processing of your personal data if it’s based on our legitimate interests, unless our reasons for processing outweigh your interests, rights, and freedoms, or if the processing is for legal claims.
Right to Withdraw Consent: If you’ve given consent for data processing, you have the right to withdraw it anytime, though this won’t affect the lawfulness of any consent-based processing carried out prior to withdrawal.
